How to describe customer service on a resume

Posted by Rotorua Resume on 20 Apr 2025

When trying to get a customer service job, it’s essential to showcase your relevant knowledge and experience in your resume. A well-written resume will make an enormous difference in getting the job you want. In Rotorua Resume, we specialize in providing resume writing services to ensure that you stand out the crowd. In this article, we’ll provide tips on how to describe customer service on a resume.

  1. Use action verbs: When discussing your customer service experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs demonstrate how you’ve actively involved in customer service work and achieved the desired results.
  2. Make sure to include specific job duties and responsibilities: Be specific when describing your service experience. Instead of telling the reader that you "worked in customer service," write "managed the customer service representatives and took care of complaints from customers."
  3. Use metrics: Provide relevant metrics like customer satisfaction rates to prove the effect of your efforts. For example, "increased customer satisfaction by 15% through effective strategies for solving problems."
  4. Customize your resume: tailor your resume to fit the customer service job you’re applying for. Highlight your skills and experiences that are most relevant to the position.
  5. Proofread and seek professional help You should proofread your resume prior to sending it out to ensure there are no errors. If you need help look into professional help by contacting Rotorua Resume.

With these suggestions, you can create a customer service resume that effectively highlights your relevant experience and expertise. Be sure to tailor your resume to the specific job that you’re applying for and to proofread it before submitting it. Rotorua Resume can also assist you in creating an effective resume that showcases your talents and experiences.

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